SYMMETRY FITNESS & PERFORMANCE, LLC
Privacy Policy

1. Information We Collect

When you visit our website, sign up for services, or interact with us, we may collect the following types of information:

• Personal Information: Name, email address, phone number (including mobile), billing details, and any other details provided when signing up for a membership, booking a session, submitting a lead form, or contacting us.

• Technical Data: IP address, browser type, device information, and cookies to improve your website experience.

• Usage Data: Pages visited, interactions, and activity logs to analyze and enhance our services.

• Payment Information: If you purchase services, we may collect payment details, though transactions are securely processed by third-party payment providers.

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2. How We Use Your Information

We use the collected data to:

• Provide, manage, and improve our services.

• Process payments and manage memberships.

• Communicate with you about schedules, promotions, and updates.

• Send transactional SMS messages, including appointment confirmations, scheduling updates, and follow-up communications related to your inquiry.

• Send marketing or promotional SMS messages, only where you have provided separate, express written consent.

• Enhance website functionality and user experience.

• Comply with legal obligations.

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3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Third-party companies that help operate our website, process payments, manage our CRM, or deliver SMS messages on our behalf.

• Legal & Safety Reasons: If required by law or to protect against fraud or security threats.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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4. SMS/Text Messaging

When you provide your phone number and consent via a form on our website, you may receive SMS/text messages from Symmetry Fitness & Performance, LLC. These messages fall into two categories:

 

4a. Transactional Messages

• With your consent, we may send non-promotional messages related to your inquiries or account, including:

• Appointment confirmations and scheduling updates

• Follow-up communications related to an existing inquiry or service

• Responses to support requests submitted through our website

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4b. Marketing Messages

Only if you separately and voluntarily opt in, we may send promotional messages related to our services, events, or offers.

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4c. General SMS Terms

• Message frequency may vary.

• Message and data rates may apply.

• You may opt out of SMS messages at any time by replying STOP to any message.

• You may request help by replying HELP to any message.

• Consent to receive SMS messages is not a condition of purchase or service.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to analyze traffic and improve user experience. You can adjust cookie settings in your browser preferences.

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6. Data Security & Retention

We implement security measures to protect your data. However, no method of transmission is 100% secure. We retain personal information only as long as necessary for business and legal purposes.

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7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.

• Opt out of marketing communications.

• Opt out of SMS messages at any time by replying STOP.

• Request a copy of the information we hold about you.

• To exercise these rights, contact us at [email protected].

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8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies separately.

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9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

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10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

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11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Symmetry Fitness & Performance, LLC

1226 NE 8th Ave, Fort Lauderdale, FL 33304

Email: [email protected]

Website: www.mysymmetryfitness.com